Senior Account Manager/Renewal Manager

FlairsTech -
Maadi, CairoPosted 3 years ago

34Applicants for1 open position

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Manage a portfolio of large accounts and understand their business goals and challenges to help achieve renewal targets.
Define and execute your success plan strategy for maturing and expanding customer accounts by establishing and managing relationships and understanding critical success factors.
Collaborate with customer to build and manage Customer Success Plans to aid the customer in achieving their objectives.
Become a Trusted Advisor to key Customer stakeholders to enhance overall customer experience.
Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale, and improve our customer’s experience.
Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers.
Work with Customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews.
Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products.
Partner with internal Account team on cross-sell, up-sell, and renewal opportunities.
Share best practices on Adoption, Enablement & Change Management.
Promote upgrades to Customers to utilize new features & realize new benefits.
Share Customer success stories & related ROI.

Bachelor’s Degree in relevant discipline or equivalent experience.
3-5 years of relevant experience.
Deep understanding of a SaaS Customer engagement.
Strong relational skills to establish Trusted Advisor relationships with large complex Enterprise Customers.
Strong organizational/time management skills and the ability to manage multiple Customers simultaneously.
Self-starter who thrives in a fast-paced environment.
Can work independently and as part of a distributed team.
Excellent verbal and written communication skills.
Demonstrated Customer service, leadership, and team interaction.
Ability to bridge technology and business goals to provide productive solutions.