Job Details
Skills And Tools:
Job Description
Ø Technical Support Responsibilities:
· Identifying hardware and software solutions.
· Troubleshooting technical issues.
· Diagnosing and repairing faults.
· Resolving network issues.
· Installing and configuring hardware and software.
· Speaking to customers to quickly get to the root of their problem.
· Providing timely and accurate customer feedback.
· Talking customers through a series of actions to resolve a problem.
· Following up with clients to ensure the problem is resolved.
· Replacing or repairing the necessary parts.
· Supporting the roll-out of new applications.
· Providing support in the form of procedural documentation.
· Managing multiple cases at one time.
· Testing and evaluating new technologies.
· Conducting electrical safety checks on equipment.
Job Requirements
· Degree in computer science or information technology.
· Certification in Microsoft, Linux, or Cisco is advantageous.
· Prior experience in tech support, desktop support, or a similar role.
· Proficiency in Windows/Linux/Mac OS.
· Experience with remote desktop applications and help desk software.
· Attention to detail and good problem-solving skills.
· Excellent interpersonal skills.
· Good written and verbal communication.
