Job Details
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Job Description
Main Duties:
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information
- Researching, locating, and providing information.
- Resolves problems by clarifying issues
- Researching and exploring answers and alternative solutions
- Implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information
- Completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts
- Explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests
- Exploring opportunities to add value to job accomplishments.
Job Requirements
- Good English
- Bachelor Degree
- Giza residence
