Customer Service And Logistics Specialist

Main Duties:

• Manage large amounts of incoming calls
• Generate sales leads through cross selling.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Identify and assess customers needs to achieve satisfaction
• Provide accurate, valid and complete information about the programs.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Responsible for the logistics of classes (arrangement of coffee break, participants attendance,etc…)
• Support the instructors in making the classes going smoothly.