Call Center Agent
Voco EG -
Giza, EgyptPosted 3 years ago143Applicants for20 open positions
- 28Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
We are hiring Call Center Agents for American and Australian campaigns, as tele-sales and tele-marketing.
- Work will be from home
- Fixed salary 4000LE and gross up to 7000LE
- Work hours will start at 3am till 11am in a fixed shifts
- Work days are from Monday to Friday and fixed vacation days (Saturday, Sunday)
Duties and Responsibilities
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Job Requirements
- Proven experience as tele-sales representative or other sales/customer service role
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- English level B2 at least
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
