Customer Care Representative
Cairo, EgyptPosted 7 years ago106Applicants for2 open positions
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Job Details
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Job Description
- Receives, analyzes, and reports customer complaints.
- Refers major hardware/software problems to service personnel/development department for correction.
- Follows up periodically with clients to ensure their continuous smooth operation and satisfaction with company products/services.
- Reports any service defects to management on a daily basis.
- Analyzes customer reported problems and reports to appropriate channels problem areas in products.
- Responsible to coordinate with Sales, Project Managers and other key functional areas to ensure overall customer satisfaction within portfolio.
- Responsible to tracks and follows up with other departments to ensure customer complaints are fully resolved.
- Recommends new strategies, product features, new services, new procedures for enhancing client satisfaction.
- Provide on-site, customer support to assigned portfolio of customers.
- Responsible for contract renewal and account “saves” in assigned portfolio.
Job Requirements
- We are looking for a qualified customer care representative specialized in software customer support with 3 years experience in the field.