Application Implementation & Support Specialist

Responsibilities:

• Implement and configure software solutions (HR application system) against customer requirements on-premise or in the cloud
• Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
• Ensuring that the project team is aware of key deliverables and project milestones.
• Troubleshoot and resolve issues surrounding installation, usage, upgrade and training of products.
• Work closely with customers and key stakeholders to understand business and product needs.
• Support user acceptance testing when required.
• Support customer training either onsite at Collins training offices or onsite at customer premises.
• Assist in documenting business and product processes to ensure compliance with process and quality
• Create requirements/user stories and effectively communicate these to the development team verbally and/or visually within user stories.
• Regularly refine and prioritize user stories/requirements based on changing business needs.
• As a team member of service organization being able to provide core hours support system recovery and troubleshooting
• International travel may be required