Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Handling customer inquiries from beginning of the inquiry to its closing.
- Optimizing customer contact opportunities.
- Adhering to the communication process and maintain AHT , ATT , ASA & ACW and all other account set metrics.\
- Achieving communicates return to Q, short answered calls, and abandoned percentage communicated targets.
- Maintaining confidentiality of A.C.C.’s client’s & customer data.
- Carrying responsibility for meeting communicated targets: sales, order taking, lead generation, reporting, etc.
- Participating in individual & team training/meetings to bring knowledge up-to-date.
Job Requirements
- Strong Amadeus knowledge and experience is MUST
- Maximum age :29.
- V.Good command of English language (spoken and written).
- V.Good communication skills.
- Experience in the call center field is a plus
- Experience in the flight field is a must
- Able to work under pressure.
- Strong computer and written skills.
- Negotiation skills.
- Attention to details
