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Job Description
Essential Functions/Core Responsibilities:
- Coordinates as smart hands with different portfolio and engineering workgroups.
- Provide telephone support in performing installation and troubleshooting on telephone sets, and voice mailboxes.
- Perform hardware and software upgrades to peripheral equipment.
- Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients.
- Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system.
- Perform site maintenance and safety checks of assigned equipment.
- Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering.
- Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.
- Performs backup for the onsite servers.
Job Requirements
- Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred.
- Strong communication skills, both written and verbal.
- Demonstrated ability to multi-task and meet timelines on deliverables.
- Self-starter, sense of urgency, and works well under pressure.
- Strong attention to detail.
- Proficient in Microsoft Office.
