Junior Customer Support Agent - Banha
Z2 Data -
Qalubia, EgyptPosted 7 years ago38Applicants for1 open position
- 25Viewed
- 1In Consideration
- 3Not Selected
Job Details
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Job Description
- Z2Data would like to announce a new vacant position in the capacity of Junior agent in the Customer Support department.
Main Job Tasks and Responsibilities:
- Communicate directly with customers and understand their requirements
- Monitor Z2D Live System
- Initiate customers’ projects/tasks with different parties
- Monitor task progress, solve relevant problems and maintain the process flow internally& externally
- Deliver data to customers as appropriate
- Review customer complaints and track customer complaint resolution
- Prepare project status/reports upon request
Job Requirements
- Fluent in English is a MUST (speaking, reading and writing)
- The candidate should have bachelor's degree (Engineerg - Electronics, Commerce - English depart. or Alsun can be also accepted).
- The candidate must have the military service status as exempted or passed.
- Banha residents or around is a must
- Excellent knowledge of social media and news websites
- Fast learner
- Proficiency in MS Office apps. (Excel & Outlook is a must)
- Good knowledge about electronic components
- Excellent communication skills
- Problem analysis and problem-solving
- Decision-making
- Planning and organizing
- Initiative
- Flexibility
- Presentation skills
- Stress tolerance
