Language Manager

Language Manager is responsible for leading and managing in-house and freelance talents efficiently to achieve main company goals.

Planning

Language Manager shall work closely with Regional Managers to participate in:

• Capacity and team expansion Plans.
• Setting plans for team development and improvements.
• Sharing in setting team performance metrics /KPIs
• Developing or improving processes, methods, workflows for the Language(s) in the scope
  
  Hiring/Sourcing
• Hiring suitable talents for language(s) in scope
• Responsible for long term/strategic hiring/sourcing
• Process hiring-related procedures such as Service Level Agreements and employment contracts and documentation
• Responsible for building teams for language(s) in scope
  
  Talent qualification and Profile Update
• Setting and monitoring qualification plans for talents (technical and linguistic training)
• Classifying talents based on their capabilities and skills
• Updating talents profiles to match their capabilities and skills
  
  Quality
• Evaluating team quality
• Logging and maintaining records of team quality
• Supervising and monitoring feedbacks and arbitrations
• Sharing in New Accounts setup
• Responsible for creating and maintaining a Language-specific style guide(s)
• Responding to quality meetings/calls with clients
• Supporting talents in solving any language-related issues as needed
• Resolving linguistic issues and queries
  Complying with Company’s Quality Management System (QMS)
  
  Monitor and Control
• Tracking and monitoring translation quality
• Monitoring and tracking team KPIs
• Monitoring flow and utilization
• Monitoring cost and profitability
• Monitoring financial payments to all talents in scope
  
  Finance:
• Monitoring and enhancing language expenses according to the language plan.
• Pricing plans, vendor rates & negotiation.
• Following up vendors’ payments with the Finance department.