IT Remote Support Engineer
atHand -
Maadi, CairoPosted 7 years ago301Applicants for2 open positions
- 58Viewed
- 3In Consideration
- 25Not Selected
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Job Description
Job Brief
We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.
Job responsibilities
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues with full details.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
- Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents.
- Maintain a good degree of technical knowledge of all our business support services (Backup, OS Troubleshooting, Antivirus/Antimalware, Wireless Networking)
- Positions for Tier 1 and Tier 2 available.
Job Requirements
- Fluency in writing and speaking English Language is a Must.
- Microsoft Windows 7,8 and 10 Troubleshooting experience.
- Mac OS X experience is a plus.
- Microsoft Certificates in Troubleshooting and supporting windows 7,8,10 is a plus.
- ITIL Certification is a plus.
- Excellent Teamwork and Communication skills.
- 1-2 years of related experience.
- Knowledge of Windows Operating System, Hard Disk Management tools, Anti-Spyware, Microsoft Office, Remote Control Software and Backup software is preferred.