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Job Description
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Identify and escalate priority issues
- Route inquires to appropriate resource
- Follow up customer inquiries where necessary
Job Requirements
- Previous guest service experience preferred.
- Excellent communication skills required.
- Must be fluent in verbal and written English.
- Previous call-center experience preferred.
- Excellent listening and comprehension skills required.
