Assistant Operations Manager

Transportation Communication:

• Directs all messages to parents through a consistent and professional method.
• Keep abreast of all parents and students “updates” information and contacts.
• Receive all parents’ complaints and feedback.
• Lease between the bus monitor, driver and parents depending on the issue.
• Follow up on the required actions in order to solve the issue or reach to an agreement.
• Document all communication (comm. Form) with all the information needed during and after the parent communication and report to the transportation manager and business development manager.
• Keep updated with all messages to parents in order to be on top of all their questions and inquiries.
• Diplomacy and tact to handle the parents.

Leading bus monitors and drivers:

• Inspection meetings with the bus monitor and the driver of the concerned parent/student.
• Evaluate the drivers and bus monitors performance based on the parents’ documented feedback and frequent evaluations.
• Develop and update the standard operating procedures.
• Supervise students loading and unloading buses and assuring safety of students.
• Work closely with the HR department to control absence and disciplinary issues.
• Work closely with the HR Department in job descriptions, evaluations and training plans.

Maintenance and cleaning requests:

• Receive all maintenance and cleaning requests from teachers or employees.
• Direct all requests to the designated department.
• Follow up with the house keeping manager and school maintenance manager.
• Document and keep track of all requests and actions taken.

General:

• Coordinate and collaborate in all school events and major happenings, and has to be present at “all” events and after school gatherings.
• Maintain strict confidentiality in performing all the duties.
• Type correspondence, reports and other documents.
• Compile together and analyze all data for patterns reading and plans development.