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Job Description
- Handle customer inquiries in a professional manner while providing the highest level of customer service.
- Provide responsive and competent support to customers in the areas of problem-solving and handling customer inquiries.
- Provide responsive and competent customer support.
- Ensure that all customer issues are resolved at the first instance.
- Work for exceptional customer experience, resulting in high customer satisfaction scores.
- Deliver and exceed customer-specified service levels for handle time.
- Recording details of comments, inquiries, complaints, and actions taken.
- Providing customers with the organization’s service information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Attracting new customers and achieving monthly & annual targets through selling the company services for potential clients through phone calls.
- Follow up with potential clients to propose new offers, ask for pending documents, answer inquiries …etc.
- Track, document and retrieve information in call tracking database.
Job Requirements
- Bachelor's degree in business or any science related fields.
- 1 – 3 years of experience in the same field.
- Excellent skills in providing an exceptional customer experience.
- Excellent skills in verbal and written communication to analyze, interpret and address customer needs.
- Ability to work in a time-critical environment.
- Ability to navigate a computerized data entry system or other relevant systems
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Ability and willingness to provide pre-sales support.
- B2B sales experience preferred, but not required.
- Ability to promote and sell products or services.
- Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
- Excellent knowledge of Microsoft Office.
