Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
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Job Description
- To implement all required milestones for the launch of new projects (design to live phases) from the point of signing the contract to the point of handing over the project to operations.
- To maintain-ongoing account management necessary for business growth and sustainability.
Job Requirements
Functional Level:
- Operational Knowledge
- Understanding of CRM (and other related software)
- Understanding of client’s business areas at all levels
- Knowledge of policies & procedures
- Knowledge of current performance metrics
- Knowledge of all COPC requirements
Business Level:
- Awareness of Company SOD
- Awareness of Call Center Business
- Awareness of Client related industries
Interpersonal Level:
- Presentation Skills
- Dynamic
