Quality Specialist - Customer Service Operations
WUZZUF -
Cairo, EgyptPosted 7 years ago382Applicants for2 open positions
- 25Viewed
- 23In Consideration
- 235Not Selected
Job Details
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Job Description
WUZZUF is expanding and servicing our clients and jobseekers with quality is one of the pillars to achieve our goal , thereby We are looking for 2 Quality Specialists
The role will include but not limited the following tasks:
- Highlighting the major quality issues and recommends the workaround to maintain employer satisfaction.
- Monitoring and reporting non-adherence to quality process.
- Contribute in improving quality processes in all company department.
- Prepare reports to communicate outcomes of quality activities.
- Investigate customer complaints and determine the best course of actions needed
- Improve customer satisfaction and reduce customer churn.
- Introduce more and better KPIs and metrics to monitor quality.
- Coaching team members
Job Requirements
Requirements
- Very good knowledge about Quality Standards.
- Recruitment background is preferred (Preferably used WUZZUF system as an employer)
- Customer service oriented.
- Good knowledge of Office
- Great attention to details.
- Perfect Communication Skills
- Time Management skills
- Leadership ability
- Ability to work under pressure
- Sense of judgment
- Flexibility and ability for quick work adjustments according to business needs
- Positive attitude, sense of Motivation and enthusiasm.
