Italian Customer Service Agent

Confidential Company - Dokki, Giza

Applicants for
4 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
Negotiable, Monthly Bonus
Arabic, English, Italian
4 open positions
About the Job
  • Answer inbound telephone calls and emails from customers inquiring about international travel, customers requiring medical or concierge assistance, or customers requiring claims, technical, or language support. Some calls will be of a crisis nature.
  • Provide information on products and services and gather information on customer's specific needs.
  • Coordinate a solution for the customer by involving and directing internal and external specialists.
  • Handle basic administrative tasks within the Assistance Department. Prepare customized materials for clients and/or customers as required.
  • Initiating outbound calls to customers, Service Providers, and Partners to obtain necessary information for the successful resolution of inquiries.
  • Maintaining a high level of responsiveness and efficiency in reaching a resolution that meets the customer’s expectations in a reasonable time frame.
Job Requirements
  • Professional verbal and written communication skills.
  • Proven experience in a customer service environment.
  • High level of computer proficiency.
  • Professional and outgoing demeanor.
  • Ability to communicate diplomatically and tactfully in order to develop close relationships with internal and external customers.
  • Problem solving, multi-tasking, time management and organizational skills.
  • Proven ability to follow directions and/or work independently as necessary.
  • Proven ability to function in team environment.
  • Willingness to work flexible hours
  • Understanding of company vision and devotion to developing positive, successful and interactive customer and Partner relationships.
  • Experience in travel industry, insurance claims processing, and fluent command of English is a must.