French Customer Service Agent

Confidential Company - Dokki, Giza

74
Applicants for
4 open positions
26
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
Salary:
Negotiable, Monthly Bonus
Languages:
Arabic, English, French
Vacancies:
4 open positions
About the Job
  • Answer inbound telephone calls and emails from customers inquiring about international travel, customers requiring medical or concierge assistance, or customers requiring claims, technical, or language support.
  • Some calls will be of a crisis nature. Provide information on products and services and gather information on customer's specific needs.
  • Coordinate a solution for the customer by involving and directing internal and external specialists.
  • Handle basic administrative tasks within the Assistance Department. Prepare customized materials for clients and/or customers as required.
  • Initiating outbound calls to customers, Service Providers, and Partners to obtain necessary information for the successful resolution of inquiries.
  • Maintaining a high level of responsiveness and efficiency in reaching a resolution that meets the customer’s expectations in a reasonable time-frame.
Job Requirements
  • Professional verbal and written communication skills.
  • Proven experience in a customer service environment.
  • High level of computer proficiency.
  • Professional and outgoing demeanor.
  • Ability to communicate diplomatically and tactfully in order to develop close relationships with internal and external customers.
  • Problem solving, multi-tasking, time management and organizational skills.
  • Proven ability to follow directions and/or work independently as necessary.
  • Proven ability to function in team environment.
  • Willingness to work flexible hours
  • Understanding of company vision and devotion to developing positive, successful and interactive customer and Partner relationships.
  • Experience in travel industry, insurance claims processing, and fluent command of English is a must.