Associate Software Support Engineer
Sumerge -
Maadi, CairoPosted 7 years ago124Applicants for1 open position
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- 0In Consideration
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Job Details
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Job Description
- Provide support to clients related to technical and operational aspects of products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc…
- Offer alternative solutions where appropriate with the objective of retaining clients’ business
- Identify and escalate priority issues per client specifications; redirect problems to appropriate resource
- Provide necessary information, observations, logs and all required support to respective resources to diagnose a reported or an escalated case
- Provide guidance to clients in the use of products.
- Improve products performance by identifying problems; recommending changes.
- Monitor and ensure compliance with service level agreements.
- Prioritize and resolve open cases
- Improve client references by writing and maintaining documentation.
- Participate in development of client training programs by identifying learning issues
Job Requirements
- Computer science/ Computer Engineering Graduates
- 0-2 years exp. in Technical support/ software development
- Fresh Graduates are welcome to send thier CVs
- Very Good Command of English
- Customer service minded
- Minimal Telehone Handling
- Normal Working hours with No Rotational Shifts
