IT Help Desk Technician
Egast -
Ameria, AlexandriaJob Details
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Job Description
- Serve as the first point of contact for employee seeking technical assistance
- Perform remote troubleshooting
- Determine the best solution based on the issue and details provided by employees
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
Job Requirements
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Good in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
