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Sales Manager "Customer Service"

FlairsTech
Maadi, Cairo
Posted 2 years ago
100Applicants for1 open position
  • 25Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Hire, onboard and train call center personnel.
  • Coach call center staff through challenging customer service issues.
  • Analyze call center data and prepare reports for upper management.
  • Evaluate staff effectiveness and performance annually or on an at-need basis.
  • Lead team meetings and give presentations to executives.
  • Develop monthly, quarterly and annual call center goals and action plans.
  • Prepare work schedules to ensure sufficient coverage.
  • Create personnel and supply budgets for approval.
  • Maintain a detailed understanding of existing sales processes and identify areas open to process improvement
  • Implement new processes, educating sales operators and teams on how best to utilize new tools and methods
  • Devise high-level sales strategies in response to emerging trends and opportunities
  • Analyze market and sales data, delivering reports on your findings to other key decision-makers

Job Requirements

  • Bachelor’s Degree
  • 4+ years of managerial experience
  • Customer service experience and Sales experience 
  • Motivated self-starter
  • Excellent verbal communication skills

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