GDS\ Travel Sr Trainer - Contact Center - Training exp is a must (C1 English)

Job Title:

GDS Travel Sr Trainer - Contact Center - Training exp is a must (C1 English)

Job Description

The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Key Responsibilities:

• Training Delivery: Conduct engaging and effective training sessions on GDS usage, travel industry standards, customer service techniques, and communication skills.
• Content Creation: Develop training materials, presentations, and assessments that align with our learning objectives and cater to diverse learning styles.
• Skill Assessment: Evaluate trainee performance through practical exercises, role-playing, and knowledge assessments to ensure comprehension and skill acquisition.
• Feedback and Coaching: Provide constructive feedback and one-on-one coaching to trainees, fostering their professional development and growth.
• Continuous Improvement: Collaborate with training team members to enhance training programs based on feedback, industry trends, and emerging best practices.
• Performance Monitoring: Track the progress of trainees during and after training, contributing to the overall improvement of our contact center team's performance.

Qualifications:

• Proficiency in C1-level English is essential, both spoken and written.
• In-depth expertise in (GDS - Amadeus & Voyager a Must), with a focus on travel operations and reservations.
• Prior experience as a trainer in a contact center or travel-related environment is highly beneficial.
• Strong presentation and communication skills, with the ability to engage and inspire learners.
• Excellent organizational skills and the capacity to adapt training approaches to meet diverse learning needs.
• Problem-solving abilities and a passion for contributing to the professional growth of others.
• Prior experience as a trainer or support role in a contact center or travel-related environment is highly beneficial.

Why Join Us:

• Make an impact: Play a pivotal role in shaping the skills and expertise of our contact center team.
• Career growth: Access opportunities for personal and professional development within a dynamic and growing company.
• Collaborative environment: Join a team of dedicated professionals who value teamwork, innovation, and excellence.
• Competitive compensation: Enjoy a rewarding package that recognizes your skills and contributions.

Location:

Egypt, Cairo RHQ

Language Requirements:

Time Type:

Full time

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