Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Builds and maintains team of Loan Officer’s.
- Participates in hiring new Loan Officer’s.
- Understands and communicates FAWRY MF strategic goals to LO team.
- Sets targets for acquisition and monthly disbursements.
- Achieves team sales targets (customer meetings)
- Achieves team portfolio target and ensure team portfolio quality.
- Monitors business efficiency on a team and individual loan officer level.
- Identifies gaps in MF strategy implementation process and ensures timely solutions.
- Conducts formal evaluations of the performance of Loan Officers.
- Trains and motivates Loan Officer’s.
- Encourages team work in an environment focused on customer service.
Ensure good knowledge of the microfinance market, main competitors and business clients.
Job Requirements
- Former successful microfinance loan officers (1-2 years’ experience).
- Able to train, develop and manage a team of at least 10 LO in “branchless” setting to the required sales and risk awareness skills.
- Systematic approach to organizing and mobilizing sales by the LO team.
- High level of “risk awareness”, able to identify and eliminate high-risk clients.
- Highly disciplined and organized in terms of own time management, organizing meetings with the team, feedbacks, follow ups.
- Capacity to develop business strategy for the team, set targets, monitor implementation, identify gaps and implement solutions.
- Close follow-up of portfolio development and quality. Capacity to ensure intensive workout of problematic portfolios.
- Ensure high quality customer service with fast lending turnaround time.
- Capacity to identify LO weaknesses, and devise corrective action, as well as dismiss and replace LOs, who do not show learning abilities.
- Capacity to learn and constantly improve oneself.
- Desire to work in a team with HO supervisors, management, other LO supervisors.
- Result driven and result-oriented.
