Job Details
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Job Description
- Responding to customers' calls
- Management and resolving customer complaints
- Identifying and escalating issues to supervisors
- Providing product and service information to customers
- Researching required information using available resources
- Documenting all calls' information according to standard operating procedures
- Adhering to defined procedures, standards and performance expectations
Job Requirements
- Fluency in the English Language (B2 to C1)
- Call center experience is preferred
- Graduates or Dropouts
