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IT Service Delivery Team Leader

Heidelberg Materials
Katameya, Cairo
Posted 3 years ago
143Applicants for1 open position
  • 108Viewed
  • 101In Consideration
  • 11Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description


Role and Responsibilities: 

  • Manage multiple services (Infrastructure and Application) projects delivery to closure with quality.
  • Manage day-to-day project aspects and tasks of the projects assigned.
  • Follow up internally on the services delivery and ensuring timeliness and quality of deliverables.
  • Monitor and control project progress.
  • Ensuring each project stays on schedule and adheres to the deadlines.
  • Updates internal project PKIs, risk logs and project repository on timely basis.
  • Handle Internal client’s interaction and periodical status reporting.
  • Ensure internal process conformance to processes and tools.
  • Monitor and Evaluate project team performance on the project level.
  • Delivering completed software products to Internal clients and performing regular checks on the products' performance.
  • Report progress to Senior Managers & Customers based on a regular basis

Job Requirements

Qualifications and Education Requirements: 

  • BSc of Computer science, Computer Engineering, or equivalents
  • (3-5) Years of experience 
  • Very good English skills 


Preferred Skills: 

  • Customer handling.
  • Strong attention to detail and multi-tasking skills 
  • Software Development Background is preferable.
  • Excellent technical knowledge.
  • Provides more depth and understanding of the service delivery projects and better judgment of risks and the project variables.
  • Professional Documentation and Communication Skills (Oral and Written).
  • Agile and Scrum knowledge is a plus.
  • PMP certificate is a plus.

 

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