CRM Consultant

Job Description

• Taking active role in CRM (MS Dynamics) projects, customer service sectoral structure and system analysis in projects
• Maintaining personal communication in CRM (MS Dynamics) customer service and continuing software consultancy
• In addition, it conducts research and development studies with sector-specific packaging solutions
• To take an active role as a Consultant in CRM projects of internal or customer (local / international)
• Strong understanding of the Dynamics D365 platform.
• Take part in all project phases: analysis, design, implementation and change management
• Preparing mockups (with proper tools) which covers business requirements before going into the implementation.
• Addressing business requirements with technical constraints and map them with out-ot-the-box CRM capabilities or supported CRM customizations.
• Writing technical documentation for planned work.
• Understanding and configuring CRM security model (Roles, Permissions, Business Units) as per business requirements.
• Configuring Dynamics 365 entities, forms, views and dashboards.
• Implementing CRM customizations, workflows. (Plugin development experience is preferable but not a must)