Job Details
Skills And Tools:
Job Description
Responsibility # 1: Identify all resource requirements relating to operation staff, technology & infrastructure & communicated to respective business group before start of year
- Formulate capital/expense budget for various business segments and conduct periodic reviews to monitor performance
- Ensure alignment of necessary resources to meet business goals as per targets.
- Branches organization, selection of locations, lay out, regional outreach
- Use employ company resources in an efficient, effective and balanced manner.
- Responsible for a correct and economic use of expenses within the limits of the company budget and regulations.
Responsibility # 2 coordinate with relevant support departments to ensure smooth management of branches operations
- Assure a fair balance of business between different branches, customer groups and staff.
- Maintain full confidentiality for any business or personal information.
- Assure reliable operation of the company and its branches.
Responsibility # 3 Ensure effective external and internal audits with special adherence to the company regulations and penalty items
- Follow reliable risk based development of the company and assure full and in-time information about risk development.
- Assure that decisions and activities are directed to reduce risk and damages from the company and support for a sound institutional structure.
Responsibility # 4 Customer Satisfaction
- Establish a service function to bring the greatest impact on customer experience
- Devising a strategy to ascertain and facilitate customer service through all branches
- Bring decision making process to the customers.
- Interact with identified current and prospective clients.
- Manage customer attrition and devise policies to increase retention ratio
- Develop relationships with key government officials.
Job Requirements
Education
Required: University Degree in Business Administration or finance
Required Minimum 8 years of progressive experience in a leadership role for a large division or company in microfinance field (financial institution).
Technical Skills & Competencies:
1- Technical Skills
- Ability to develop financial plans and manage resources.
- Be fully aware of the financial performance and structure of the company
- Ability to analyze and interpret financial data. Knowledge of public relations principles and practices.
- High-level of proficiency in written and spoken English.
2- Competencies:
- Managing performance for success
- Communication skill
- Problem solving
- Analytical skills