Chief Operation Officer

Responsibility # 1: Identify  all resource requirements relating to operation staff, technology & infrastructure & communicated to respective business group before start of year

• Formulate capital/expense budget for various business segments and conduct periodic reviews to monitor performance
• Ensure alignment of necessary resources to meet business goals as per targets.
• Branches organization, selection of locations, lay out, regional outreach
• Use employ company resources in an efficient, effective and balanced manner.
• Responsible for a correct and economic use of expenses within the limits of the company budget and regulations.

Responsibility # 2 coordinate with relevant support departments to ensure smooth management of branches operations

• Assure a fair balance of business between different branches, customer groups and staff.
• Maintain full confidentiality for any business or personal information.
• Assure reliable operation of the company and its branches.

Responsibility # 3 Ensure effective external and internal audits with special adherence to the company regulations and penalty items

• Follow reliable risk based development of the company and assure full and in-time information about risk development.
• Assure that decisions and activities are directed to reduce risk and damages from the company and support for a sound institutional structure.

Responsibility # 4 Customer Satisfaction

• Establish a service function to bring the greatest impact on customer experience
• Devising a strategy to ascertain and facilitate customer service through all branches
• Bring decision making process to the customers.
• Interact with identified current and prospective clients.
• Manage customer attrition and devise policies to increase retention ratio
• Develop relationships with key government officials.