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Customer Service Specialist

Comet Group for Industry
10th of Ramadan City, Cairo
Posted 3 years ago
70Applicants for1 open position
  • 6Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Accurately quote and source pricing for required orders and contracts
  • Follow up the quotations with customer until receiving the purchase orders & invoices.
  • could handle the call professionally with the customer.
  • Support with proposal preparation and negotiation of contracts and orders.
  • Validate materials requirements and manufacturing orders releases.
  • Produce quantitative and qualitative sales report 
  • Ensure that sales are supported by good customer service and efficient use of the customer database.
  • Revise the quantity of the Performa Invoice that are received from our supplier to make sure that both of purchase order & Performa invoice are matching.
  • Resolve order-related problems, discrepancies, and customer-related issues with our sales and product support teams.
  • Support and participate in Continuous Improvement initiatives.
  • Receive inquiries from customers regarding the products they need and prepare the quotation for the items they select.
  • Handle the daily schedule of the messengers and drivers and distributing orders and invoices among them to be delivered to the customers on time. 
  • Find ways to measure customer satisfaction and improve services
  • Perform other duties and other special projects as required.

Job Requirements

Required qualification and experience:

  • Minimum University Degree is accepted.
  • Experience` in sales or/and customer service is a must.
  • 1 : 2 years of experience at similar position.
  • Preferable to be from 10th of Ramadan or Shorouk 

The required skills:

  • Mastering English Language.
  • Mastering computer skills (word – Excel – PowerPoint – Outlook)
  • Effective communication skills

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