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Job Description
- Information regarding country travel rules, prices, and policies.
- Reservation & booking by using the airline system.
- Handling all travel agents' requests from booking and issuing tickets.
- Issue - Reissue - Change - Refund airline tickets.
- Confirm and modify flight reservations.
- Creating daily reports.
- Handling requests of the management.
- Resolve complaints while providing effective solutions.
- Follow up on the Ques on Amadeus.
- Handle emergency requests.
- Keep records and information.
- Prepare and locate records and information for customers and colleagues.
- Cooperate with clients to determine their needs and advise them of appropriate destinations, modes of transportation, travel dates, costs, and accommodations
- Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers
Job Requirements
- Experience not less than 2-4 years.
- GDS Amadeus (Basic & Advanced) Experience is Must
- Qualified in Flight Ticketing International Systems "Sales & Booking".
- Excellent Customers Communication skills.
- Excellent experience and knowledge in Computer “Microsoft Office Pack, Internet, and social media"
- Excellent English in written and verbal communication skills.
- Highly organized with excellent time management skills.
- Excellent problem-solving acumen to analyze customer issues and recommend appropriate solutions.
- Graduates only & Bachelor Degree Holders.
- Excellent Communication Skills.
- Presentation Skills, good-looking, Supportive Attitude.
