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Customer Support Specialist

ARPUPLUS
Agouza, Giza
Posted 3 years ago
65Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • We are looking for a knowledgeable candidate to give solid advice in different fields. You will be responsible for analyzing a situation and providing a fresh perspective.
  • Reply to cases and questions sent by the users in a clear and constructive way
  • Filtering the received cases and distributing them based on the specialty
  • Building a database of questions and their relative answers
  • Handling the support cases with efficiency and high responsiveness

Job Requirements

  • 0-2 Years of experience
  • Educational background in psychology , sociology or social work
  • Excellent problem-solving skills
  • Articulate and masters the art of delivering information in simple and consistent form.
  • Excellent in Arabic, English and French (written)
  • Provide advice or suggestions for improvement according to objectives
  • Master the skill of searching and finding the most accurate information in different fields

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