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IT Help Desk Specialist

Cred Developments
New Cairo, Cairo
Posted 4 years ago
336Applicants for1 open position
  • 14Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone or via remote access.
  • Diagnose issues with computer software, peripherals, and hardware.
  • Run software diagnostic tools and physically inspecting hardware systems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Monitor and maintain computer systems and networks.
  • Ensure daily server backup.

Job Requirements

  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Proficiency in English
  • Good understanding of computer systems, mobile devices and other tech products
  • Proven experience as a help desk technician or other customer support role
  • BSc/BA in IT, Computer Science or relevant field

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