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Job Description
- Install, manage, and operate all service requests related to AD, DNS, DHCP,
SharePoint , SCCM , SCOM and file service according to the Information Technology
(IT) Department SLA. - Hands experience on Cloud. Microsoft Azure is a plus
- Manage and operate VDI infrastructure
- Perform extensive troubleshooting on the above-mentioned services to keep it healthy as well as providing clear and descriptive resolution for the users
- Handle system-generated systems management alerts that may include: replication errors, DNS resolution, and service interruptions
- Provide infrastructure support for peers’ applications such as student information systems
- Support Help Desk operations by documenting all actions taken or needed in incidents and help in ensure proper knowledge transfer across team members
- Send swift and proper communication in case of critical incidents to ensure all involved and affected parties are informed
- Continuously participate in identifying technical improvements to decrease any
administrative overhead - Continuously participate in improving the internal processes to increase the overall efficiency and decrease the response and resolution times
- Work closely with the first line to ensure the agreed-on processes are followed and discuss key areas of improvement through tailoring reports and providing easy to use work instructions
- Participate actively in planning and executing platform/application installation,
design, and upgrade - Participate in the integration/consolidation projects
- Prepare reports, such as effort analysis, quality analysis, and utilization, on regular basis to ensure the best analysis for workloads according to service and engineer are performed; as well as track the teams’ position from the KPIs, service availability, SLAs compliance, and statistical analysis
- Hands-on experience with Microsoft Windows server OS administration tasks.
- Hands-on experience with Microsoft Windows Client OS
Job Requirements
- Proven experience in a Microsoft technologies such as AD, SCOM, SCCM, Sharepoint,…etc
- Hands on experience in O/S installation and trouble shooting
- Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
- Experience with VMware implementation, troubleshooting, and problem resolution
is desired - Great at organizing, prioritizing, and multitasking
- Having an entry level certificate in MCSA is a must
- Cloud experience
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