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Job Description
We are one of the fastest-growing service software companies in the United States, specialized in shipping, ecommerce and tourism industries. Our customers love travelling around the world. We invest in technology and innovation, featured in CNN and New York Times Travel show. Our office located in Egypt is at El Sheikh Zayed City.
We are looking for talents who are experienced in customer service, strong sales and convince skills, who are self-motivated, organized, detailed oriented, strong team work, and excellent English bilingual.
About the role
- Responsible for customer follow-ups, assisting the customer on registration, pricing checking, order placing, making payment, labeling and shipment tracking etc.
- Responsible for order review, payment processing, and label creation etc.
- Effectively communicate with customers via phone, email or chatting system, to answer questions, troubleshoot the issue, think out of box for system automation.
- Effectively communicate with US office and warehouse for any shipping, order, tracking, and account issues, and work together for a timely solution.
- Effectively communicate with shipping suppliers for any shipment exception, trace and claim.
- Collect, analyze and summarize customer requirements and feedback for business improvement. Timely address critical issues to management for a quick resolution.
- Responsible for building a tight and trust-able relationship with existing customers and potential customers.
- This position need flexible work on night shifts and day shifts as needed.
Job Requirements
- Need excellent sales and English speaking and writing skills
- Experienced in customer service
- Excellent sales with convince skill
- Ability to multi-task and work effectively in a fast moving environment
- Strong learning and problem resolve abilities.
- Demonstrate a sense of urgency and good time management skill.
- Flexible different work schedule.
- Good communication skill and excellent Team Player.
Preferred
- Experience in shipping, shopping, travel, tourism industry is a plus but not necessary
