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Field Maintenance Manager

((SKY Services))
Cairo, Egypt
Posted 3 years ago
58Applicants for1 open position
  • 11Viewed
  • 0In Consideration
  • 4Not Selected
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Job Details

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Job Description

  • Ensure that all contractual MS Field Maintenance Activities & deliveries are fulfilled towards customer account and steers, controls and leads the interaction with the Delivery Organizations.
  • Ensuring the operational and financial performance of the Assurance department, securing that services are continuously available and delivered according to agreed SLA, WLA and Global requirements
  • Configuring and provisioning all resources to provide customers with requested services in a timely and correct manner
  • Escalation point for all important metric / operations delivery performance deviations towards the customer
  • SPOC for customer escalation and Operational issues. Responsible to serve as the primary escalation point for critical incident.
  • Proactive problem management and preventive maintenance activities execution to reduce overall outage time
  • Improving operational efficiency, processes and methods
  • SLA and KPI Management and monthly sign offs with customer.
  • Responsible for MS Field Maintenance Activities.
  • Responsible for Field Maintenance Activities readiness for new service in customer Network
  • Responsible to manage the applicable WLAs and OLAs with delivery organizations (and establishing OLA (Operational Level Agreements) whenever necessary.
  • Responsible for Performance & Quality of Delivery as per agreed SLA/KPIs, Governance meeting internal and external, Partner concern Management, Customer satisfaction index and Running Improvement
  • Programs and continuously drive for efficiency, improvements automation and excellence in service delivery.
  • Seek customer approval for deployment solutions and negotiate penalties in the case of customer non-acceptance
  • Ensure OHS rules and policies are applied with zero tolerance
  • Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necessary
  • Manage customer networks, Broadcast and IS/IT performance reporting to the customer based on the operational reports;
  • Coordinate and facilitate the operational interface between operational delivery units and the customer’s retained organization (ex. Customer care center) required to fulfill the SLA, establishing OLA (Operational Level Agreements) whenever necessary
  • Operational Management for the end-to-end operations activities delivery (1st & 2nd line operations,
  • Customer Problem Management, Service & Resource Fulfillment and Field Services, Content Preparation, and Content Delivery and Distribution ) towards the specific customer.

Job Requirements

To be successful in the role you must have

  • Telecoms, Engineering degree
  • 2-3 years in a similar role as a manager
  • Project Management experience
  • Transition and transformation experience
  • Process review experience
  • 4 -5 years in telecommunications field Engineer

Behavioral competencies

  • Delivering Results & Meeting Customer Expectations
  • Analyzing
  • Persuading & Influencing
  • Deciding & Initiating Action
  • Entrepreneurial & Commercial Thinking
  • Relating & Networking

Job role competences (ability to)

  • Operations Delivery Management
  • Incident Management
  • Problem management within services deals
  • Preventive Maintenance
  • Service Delivery Efficiency
  • Broadcast Operations Management

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