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Job Description
- Record and process customers’ claims selecting the most appropriate approach based on predefined options.
- Liaise with other units to solve any complaint within the requested duration.
- Respond to basic and advanced customers’ issues such as inquiries, exchanges, and complaints; escalate appropriately.
- Enter relevant information into the system after each contact with a customer to ensure that the company has quality data to enable effective customer retention.
- To provide the business with concise reports with regards to quality-of-service highlighting areas of improvement.
- Search for the required information through the available resources
- Making Surveys
- Follow up and respond to social media sources.
Job Requirements
- Bachelor’s degree in administration or any other similar field.
- Experience in customer service will be an asset
- Proficient in English
- Working knowledge of MS Office
- Tech savvy with knowledge of telephone equipment and relevant computer programs
- Outstanding communication and negotiation abilities
- Ability to work under pressure
