Reservation Clerk

looking for someone who has a sense of hospitality, has prior work experience in the hotel operational division as a reservation agent and has a proven track record of successful administration, can handle guests all reservation requests with a smile, and has great interpersonal skills.

• Responsible for taking reservations and accurately inputting them into the computer system and handling all guests’ special requests professionally.
• Welcome and acknowledge all guests and suppliers according to company standards; anticipating and addressing guests' service needs
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
•  Identify guest reservation needs and determine appropriate room types.
•  Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
• Follow reservation techniques to maximize revenue. Input and access data in the reservation system. 
• Follow proper escalation procedures when addressing guest concerns.
• • Communication skills are utilized for a significant amount of time when interacting with guests and suppliers