Office Manager

Position Summary:

The primary focus of this position will be to oversee all aspects of Snapology programs. Office Managers are asked to do sales, marketing, hiring, training and customer service. This role requires internal collaboration and communication with Snapology Instructors & Owners as well as representing the Snapology organization to parents & children with a high degree of professionalism. This includes ensuring that programs are delivered to students in a fun, structured and educational manner. You may also be asked to teach or observe classes when needed.

Role & Responsibilities:

• Handle inquiries from parents regarding Snapology programs;
• Interview & hire employees;
• Moderate social-media pages
• Maintain and improve Snapology Training & Orientation Program Policies, Procedures and Guidelines as needed;
• Ensure all employees are trained properly upon initial hire;
• Ensure teachers are properly trained for each program prior to commencement of each class;
• Ensure teachers have proper equipment and materials for each program prior to commencement of each class;
• Maintain Class Packs, Teacher Packs and other Classroom Supplies
• Maintain the staff schedule;
• Handle phone calls from staff that ‘call off’ and find suitable replacements for their shifts;
• Seek feedback from Snapology Business Partners and provide Account Management for existing customers;
• Solicit Business Partners to obtain new business;
• Invoice Business Partners to obtain timely payments;
• Teach, assist and/or observe classes as needed;
• Encourage students & parents to enroll students in future Snapology programs;
• Keep the office and storage rooms organized;
• Provide general office support;
• Complete special assignments or curriculum as prioritized by Snapology’s owners;
• Participate in and/or conduct periodic Snapology training & staff meetings as required