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Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer unregenerate leads and grow existing relationships, maintaining accuracy and detail Ledger, developing an active and frequent customer base Make cold calls or do warm outreach, putting thinking outside the box to work on developing new and unique sales avenues Work with the Account Executive team to design industry-specific outsourcing efforts Use the Salesforce.com tool to ensure standard operations at all stages of sales Close the end of the month and the end of the yearlies.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- Females Only
- Excellent or very good in Russian
- Excellent or very good in English
- Have good communication and persuasion skills
- Comfortable using computers.
- At least one year experience in sales is preferred
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
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