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Job Description
- Ensure that team responds to customer orders queries in line with standards set and agreed response times.
- Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.
- Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.
- Oversee payment issues and chargeback queries, ensuring that losses are recovered as required.
- Collate useful qualitative feedback from customer orders and share with other managers to assist in product development and adoption of improved practices.
- Manage day to day operations of the online store, including daily order fulfillment
- Lead product forecasting to supply the site with accurate units to meet customer demand
- Align and Update Marketplace team with physical product Status
- Find Smart Solutions for 3rd parties (Warehouse, Logistics) to maintain customer experience
Job Requirements
- Bachelor’s Degree in marketing/accounting or equivalent combination of education
- Proven experience in an E-Commerce Operations and Logistics Mgmt. role with exposure to operational elements.
- Local Experience of last mile logistics.
- Experience of stock management and financial procedures.
- Experience with drop shipping business
- Great communications skills, written and verbal by using positive language.
- Excellent Negotiation Skills.
- Strong organizational, time management and analytical skills.
- Strong problem-solving skills.
- Ability to effectively coach team members and communicate with senior management
- Ability to plan, prioritize and manage multiple tasks and deliver to tight deadlines.
