Job Details
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Job Description
You will be working alongside a highly established team, so it is essential that you are a team player, able to work to deadlines and targets but also be self-motivated, organised and able to multi task.
- Quality Control of all repair carried out in the workshop
- SEF reporting for all defects & organise rectification with the workshop manger.
- Carry out diagnosis and undertake a wide range of servicing and repair work on customer vehicles
- Demonstrate the ability to work as part of a team to deliver excellent customer service
- Ensures effective use of technical knowledge and skills enabling efficient, economic and safe servicing and repair of customer vehicles.
- Builds effective working relationships with colleagues.
- Completes repair and service records as well as any other appropriate activities as specified by the Aftersales Manager
- Actively supports company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.
- Analyses work orders carefully to understand a vehicle's condition, the accuracy of the diagnosis, and what work has been agreed to.
Job Requirements
Attributes and Skills:
- The ideal candidate will have gained experience within a Main Dealer.
- Demonstrate the ability to work as part of a team to deliver excellent customer service
- Demonstrates an honest and diligent approach to work.
- Has a flexible approach to time-keeping when completing jobs in order to achieve customer satisfaction.
- Systematic and organised; pays attention to the finer details.
- Previous diagnostic experience would be an advantage and a strong understanding of automotive systems and functionalities is essential
Essential Experience:
- Excellent Customer communication skills
- Experience within a German brand dealership
- Excellent command of written and oral English.