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Job Description
- Handles new and old accounts (follow-up, management, and closing deals)
- Formulates RSD documents to support development of mobile applications
- Supports functions related to delivering information between different scopes of business (i.e development and marketing)
- Aids in initiating new contracts with new or prospect clients job requirements
- Receive inbound chats, calls, and emails for prospective customers.
- Handles customer inquiries in a courteous and professional manner.
- Provide technical software support and nontechnical responsive and competent telephone support.
- Ensure that all customer issues are resolved at the first instance, refer or escalate to seniors staff as a secondary solution to maintain customer satisfaction.
Job Requirements
- Experience in Dealing with VIP customers
- Availability to work in rotational shifts
- Bachelor Degree Any Major.
- Experience 1-2 years in customer service supporting E-commerce - Technical Support.
- Technical Skills: HTML-CSS. preferable
- Good to have: JavaScript
- Soft Skills: Active - Smart - Problem Solver - flexible - Time management.
- Language Skills: Very good level of English writing and reading.
