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Job Description
- Helping develop and implement a customer care policy for an entire organization;
- Finding ways to measure customer satisfaction and improve services;
- Managing a team of customer services staff;
- Handling face-to-face inquiries from customers.
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer care team.
- Analyzing statistics or other data to determine the level of customer service organization is providing;
- Writing reports analyzing the customer service that my organization provides.
- Improving customer service procedures, policies and standards for my organization or department;
- Meeting with other managers to discuss possible improvements to customer care .
Job Requirements
- Faculty graduated
- Experience in same position for at least 3 years in real estate companies
- Must be Heliopolis or Nasr City residence or near by
