Customer Care Team Leader

Confidential Company - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Negotiable, Commission
1 open position
About the Job
  • Helping develop and implement a customer care policy for an entire organization;
  • Finding ways to measure customer satisfaction and improve services;
  • Managing a team of customer services staff;
  • Handling face-to-face inquiries from customers.
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer care team.
  • Analyzing statistics or other data to determine the level of customer service organization is providing;
  • Writing reports analyzing the customer service that my organization provides.
  • Improving customer service procedures, policies and standards for my organization or department;
  • Meeting with other managers to discuss possible improvements to customer care .
Job Requirements
  • Faculty graduated
  • Experience in same position for at least 3 years in real estate companies
  • Must be Heliopolis or Nasr City residence or near by 
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