Network Engineer Team Leader

Raya Data Center - Giza, Egypt

Applicants for
1 open position
Experience Needed:
5 to 7 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Main Duties:

  • Submit/Perform the required change requests relevant to Data Center virtual and physical infrastructure
  • Install, support and maintain hardware and software infrastructure according to best practices, including routers, aggregators, switches, wifi controllers.
  • Perform root cause analysis to resolve current problems and solve issues, often under time constraints
  • Perform virtual and physical network management and administration
  • Implement the necessary controls and procedures to protect Data Center network assets
  • Ensure the healthy operation environment.
  • Assist in the development of guidelines and procedures for administration best practices
  • Attend customers meeting, gather requirement, and follow best practice in network design solutions.
  • Expert in configuration and administration of routing protocols (BGP, OSPF,EIGRP).
  • Provide network documentation, HLD and LLD.
  • Perform regular monitoring to identify any possible wrong behaviors
  • Monitor network usage, anticipate problems and suggest solutions
  • Manage projects and maintenance tasks in the ticketing system
  • Work closely with other teams to meet team goals and improve processes and practices
  • Perform other tasks as requested by Infrastructure Section Head.
  • Cover Data Centers support 24/7, on-call or physically if needed.
  • Tier two and three in troubleshooting customer inquiries.
  • Contact ISPs/Suppliers/Vendors for escalating/following up incidents
  • Communicate scheduled maintenance with Data Center customers
  • Log Customers’ equipment in the Data Center CMDB, establish the required relationships and ensure that it’s visible in the Data Center CMDB reports
  • Collect the required approvals for any Change requests, Incidents and Problems
  • Perform the root cause analysis to any outage and create the required RFO
  • Follow/commit on RDC SLA.
  • Report weekly capacity information
  • The employee has to follow the ISMS policies, procedures and all other ISMS requirements”
  • Log the daily time sheet relevant to the work activity and Weekly status report
Job Requirements

Required skills, expertise and knowledge:

Functional level:

  • Good Data Center Knowledge
  • Good Network technical expertise
  • Good Cloud technical expertise

Business level:

  • Align daily tasks and procedures to the applied policy and standard.

Interpersonal skills:

  • Good communication skills
  • Time management skills.
  • Customer focus
  • Negotiation skills

Problem solving skills:

  •  Ability to solve problems and perform root cause analysis

Language skills:

  • Arabic
  • Good command of English language

Educational background:

  • B.Sc. degree in engineering (computer/communication).
  • Valid CCIE is a must (DC or SP or R&S).
About this Company

In 1999, seven leading IT companies decided to merge, creating Raya Holding, the Middle East’s largest CIT company with a vision to grow into a solid financial conglomerate with multifaceted operations.

Raya Holding manages 9 subsidiaries and owns stakes in... (More)

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