Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
Issue tickets quoting correct fare to reduce passenger complaints and debit notes
Advise of changes in flight plan or to cancel passenger reservations
Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights. Initiate and promote the company product to generate the revenue
Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
Handle helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals
Issuance of MCO's and refunds' process lost tickets and time barred tickets
Plans route and computes ticket cost, using schedules, rate books and computer
Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.