Job Details
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Job Description
- Oversee the provision of help desk support to customer’s inquiries regarding company products and services.
- Explain products or services and prices.
- Answer questions from customers.
- Resolves any arising issues or complaints.
Job Requirements
Minimum required Education
- Bachelor's degree/Diploma from certified university/academy
Language Proficiency
- Proficiency in the Arabic and English language.
Skills and Abilities
- People Management Skills
- Decision Making
- Planning, organization and detail orientation
- Visionary and strategic thinking
- Client oriented
- Negotiating/Influencing Skills
- Conflict resolution skill
Professional Knowledge
- Professional knowledge in Retail and sales principles, methods, and applications.
- Professional knowledge in Customer Care/call center management.
