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Job Description
- Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
- Manage daily operations of the IT department
- Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
- Coordinate the needs of in-house IT experts and remote employees, vendors and contractors
- Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
- Assist with the installation of new hardware and software and help train employees on its use
- Manage and oversee departmental quotas
- Offer suggestions for possible upgrades and changes within the IT department
Job Requirements
- From 3 to 5 years experience preferably if he/she has a previous experience in call center technical support.
- Demonstrated skills on Avaya systems, which includes:
- Avaya Communications Manager.
- Avaya Modular Messaging voice mail system.
- Avaya AES servers
- Avaya SES server
- Avaya System and Session Manager
- Bachelor's degree.