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Job Description
- Help desk technicians diagnose PC errors and provide technical support.
- Help desk technicians troubleshoot software, hardware and network issues.
- Help desk technicians backup and restore an organization's data files and folders.
- Help desk techs install, configure and upgrade PC software and operating systems.
- Install windows, windows server, windows drivers, configure outlook
- Remote IT help desk specialists provide technical support over the telephone or Internet.
- Remote help desk technicians may use specialized help desk support software to take remote control of end-users' computers to troubleshoot, diagnose and resolve complex issues.
Job Requirements
- 1-2 years of experience
- Work hours from 8 AM to 5 PM
- Location: mainly on obour branch, (it will be an advantage if he reside on obour or near from it) , may be 1-2 days on HQ
- A good knowledge Domain environment, DHCP, DNS, TCP/IP, remote desktop
- MCSE / MCITP is an advantage