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Job Description
Responsibilities
- Answer calls professionally & respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Enter customer information & complete call logs
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Produce call reports
Job Requirements
- Excellent communication & problem solving Skills
- Knowledge of customer service principles and practice
- Graduates Only
- English is a MUST
- Proficient in relevant computer applications
- Flexible with shift basis (9 hours rotational shifts 5 days a week)
